Q1: How can I avoid that fonts are displayed incorrectly when printing from Acrobat Reader 6 to dots Pilot 2?

A1: Change the "Advanced Print Setup" settings of Acrobat Reader version 6 or 7 and select for "Font and Resource Policy" "Send for each Page".
If you are printing from within Acrobat Professional version 6 or 7 you will find this setting within the PostScript Options.
Click "Advanced" in the print dialog to open the "Advanced Print Setup" dialog.
Open PostScript Options and again select for "Font and Resource Policy" "Send for each Page".

Q2: I am getting a distorted typeface when printing from within an application to dots Pilot 2 printer. What can I do to correct this?

A2: The problem "distorted typeface" is related to an incompatibility of dots Pilot 2 printer with the Windows PostScript Printer Driver "PSCRIPT5.DLL", delivered with Windows 2000 and Windows XP. To overcome these problems change the printer preferences of dots Pilot 2 printer .

Open "Start | Settings | Printers".

Select "dots Pilot 2" and open "File | Properties".

Click on "Printer Preferences ..." and "Advanced".

The following changes to the advanced printing options are required:

• True Type Font: Download as Softfont
• Advanced Printing Features: Disabled
• PostScript Output Option: Optimized for Portability
• TrueType Font Download Option: Outline

To verify the effect of these settings re-submit the job and use the page preview of dots Pilot 2 to check if the typeface is correct.

Q3: We have received a PDF document from a customer that has been created with Indesign CS. Printing the document with Acrobat Reader is all right, however the character spacing gets wrong when we print with dots Pilot 2. Advice?

A3: dots Pilot 2 is not fully compatible with PDF documents that contain fonts in CID coding as they are used by newer versions of Adobe programs. e.g., Indesign CS. Please contact support@dots.de to receive latest software patches (if available). Please see answer to question 1 and question 2 as well.

Q4: Is there an issue with TrueType fonts or do I need to "show" dots Pilot 2 where my fonts are loaded (standard windows locations)? I have imported a PDF into dots Pilot 2 but one font, a TrueType logo font, did not display correctly.

A4: This is likely to happen when the fonts are not embedded in the PDF document. To check if all used fonts are embedded in the PDF document, start Acrobat Reader / Acrobat Professional, open the PDF document and open the Font Info window (File | Document Info | Fonts ...).

To work with dots Pilot 2 on a particular PDF document were some or all fonts are not embedded within the PDF document open it with Acrobat Reader or Acrobat Professional and print it to the dots Pilot 2 printer, setting the advanced options to:

• TrueType Font: Download as Softfont
• Advanced Printing Features: Disabled
• PostScript Output Option: Optimized for Portability
• TrueType Font Download Option: Outline

In general we recommend that all fonts should be embedded in the PDF
document. This guarantees a predictable print result, regardless
whether the fonts are installed on the system or not.

Q5: How does dots Pilot 2 manage fonts?

A5: dots Pilot 2 does not use the fonts installed in Windows/Fonts but PostScript fonts (type 1 fonts) in pfa format that are stored in the fonts folder of dots Pilot 2 (e.g. .../Program Files/Pilot2/Fonts). If you are running into a font issue, please see answers to questions 1, 2, 3 and 4 as well.

Q6: When I send a job using dots Pilot 2 to your printer, it sends a blank page after each copy of the job I sent. Is there any way to avoid this?

A6: Change the default printing settings of your output device.

Open "Start | Settings | Printers".

Select the printer driver and open "Printer | Properties".

Open the "Advanced" tab and remove the check mark from "Enable advanced printing features" (see example below). "Apply" the changes and close the printer properties window with "OK".

Q7: I am getting the error message "Required directory does not exist ...". Any help?

A7: To solve the problem create the folders named "PS" and "Settings" in the dots Pilot 2 installation folder (e.g.: C:\Program Files\dots Pilot2\PS and C:\Program Files\dots Pilot2\Settings).

Exit dots Pilot 2.

1. Open a Windows Explorer window and browse to the dots Pilot 2 installation folder (e.g.: C:\Program Files\dots Pilot2).
2. Create a new folder named "PS" (e.g.: C:\Program Files\dots Pilot2\PS)
3. Create a new folder named "Settings" (e.g.: C:\Program Files\dots Pilot2\Settings).
4. Re-start dots Pilot 2.

Q8: I have loaded a PDF document into dots Pilot 2. The thumbnails preview looks all right however the page preview window stays gray. What went wrong?

A8: This is an incompatibility with Windows XP Service Pack 2. You may use the "Print Preview" of dots Pilot 2 instead. Close the Page Preview, click Next to do all the required settings. When you reach "Print" click "Preview".

Q9: I downloaded a demo version of dots Pilot 2 and for some reason the application will only let me add one file at a time. Is this a restriction of in the demo?

A9: No, this is the normal behavior. With dots Pilot 2 you can impose only one document at a time.

Note: The programs of the dots Cockpit family will allow you to merge print jobs, to change its page order, to remove and to add pages and much more.

Q10: Is there a way to use saved settings and have the print job execute without stopping in the Pilot 2 GUI interface?

A10: No. It is not possible to operate dots Pilot 2 in a "silent" (batch/script) mode. But you can save and load settings so that you can jump from Import to Print.

Q11: The file I have is a PDF, 28 pages with crop marks and bleeds on all sides. In Pilot 2, I choose the saddle stitch option. However, I cannot get rid of the "gutter" crop marks so that the image sits properly in the fold and retains crop marks

A11: Full bleed is currently not supported by dots Pilot 2. As a work around you may add bleed and crop marks with your layout program.

Create a PDF output and crop odd and even pages asymmetrically (no margins at inner edge) in Adobe Acrobat, resulting in cropped and resized pages of the same page size.

Import the PDF document into dots Pilot 2.

Set page size to the size of the resized pages.

Set page fitting to center only and let dots Pilot 2 paginate it into a booklet with crops & bleeds.

Q12: We are trying an 4 page A5 leaflet and we cannot make the pages fall head to head as we would like to. Can you advise please?

A12: The imposition scheme you are looking for (cross fold) is not included in dots Pilot 2. You may consider ordering a program of the dots Cockpit family that has the cross fold imposition scheme built in.

Q13: When I’m printing a PDF file with dots Pilot 2 the resolution is lower than the set resolution of the printer. I set the resolution to 1200 dpi and printed, it came out as 600 DPI. Is there a solution?

A13: To set the working resolution of dots Pilot 2:

1. Start dots Pilot 2.
2. "Right" click into the grey background of the dots Pilot 2 window.
3. Open the "Options" menu.
4. Select the desired resolution within the "DPML Output Option" field.
5. Restart dots Pilot 2 to make the changes effective.

Q14: How can we configure dots Pilot 2 for printing in a calibrated ColorSync flow, with ICC profiles. Color of texts and vectorials sometimes does not match when sent through dots Pilot 2. Why?

A14: In dots Pilot 2 ICC-profiles are evaluated for images only.

Q15: I loaded a booklet into dots Pilot 2, after having converted my Word Document into a PDF (A5 on letter). The document was placed in the page order. Problem: The type is too far up the page. "Scale and Centre" made the document too small.

A15: The reason for this problem is as simple as fundamental: you can't scale imperial system page sizes e.g. letter, into an A-size format without losses or undesired extra margins.

The solution for this problem is to take care when creating the PDF-document to choose A5 paper size. Alternatively you may print from Word to the dots Pilot 2 printer . Again take care to set the page size to A5.

Q16: Is there a way to process non-PDF-Files with dots Pilot 2?

A16: Open your document in your creative application on the computer you installed dots Pilot 2 on. Click "File | Print" and select dots Pilot 2 printer.