Software Maintenance
The dots Software Maintenance Plan (SMP) delivers exactly the level of service and support to match the needs of your business, and ensures that your dots products are always the very latest versions.
Categories
With our two service-level categories – Gold and Platinum – you can select your dots Software Maintenance Plan to suit the demands of your business.
dots SMP-Gold
dots Software Maintenance Plan Gold includes product updates and upgrades, online support, e-mail support, phone support and installation support.
dots SMP-Gold is available for:
- dots Pilot 2
- dots Cockpit 4 JTX
- dots iSWT 4
dots SMP-Platinum
dots Software Maintenance Plan Platinum includes all services of the dots SMP-Gold plus privileged phone and e-mail support and support with non-standard installations.
dots SMP-Platinum is available for:
- dots Cockpit 4 JTX
- dots iSWT 4
***************************************
For more information, please send us an e-mail or contact your dots distribution partner.
***************************************
dots SMP-Bronze: online support and e-mail support
For all registered users of the dots product families Cockpit, iSWT and Pilot we offer dots Software Maintenance Plan Bronze. This means online support 24 hours, seven days a week from Support. Our support pages provide technical how-to's, trouble shooting tips, a FAQ's list and more. Additionally we offer free e-mail support with a reply time of 3-5 business days. For this SMP category the reply is not guaranteed and can also be supplied later than 1 week.
To register your dots product lincense, open Support, click "New user – Register", fill in and submit the form. Alternatively you may fill in the registration card you received with your dots product and send it by postal mail.
